- support@boltwhiz.co.uk
- 126 Grieve Street, Dunfermline, Scotland, KY12 8DW
BoltWhiz Privacy Policy
BoltWhiz Privacy Policy
Effective Date: March 7, 2026
1. Information We Collect
To provide our utility services (electricity, gas, water, telecommunications, and insurance), we collect:
- Account Information: Name, address, contact details, payment information
- Utility Usage Data: Meter readings, consumption patterns, service history
- Technical Data: IP address, device information when using our online services
- Service Communications: Calls, emails, and chat records with our support team
2. How We Use Your Information
We use your data to:
- Deliver and bill for utility services
- Monitor service reliability and outages
- Provide customer support and emergency services
- Improve our services and develop energy/water efficiency programs
- Comply with regulatory requirements
3. Data Sharing
We may share information with:
- Service providers necessary for utility operations
- Government agencies as required by law
- Emergency services in crisis situations
- Third parties only with your explicit consent
4. Security Measures
We implement:
- Encryption for all sensitive data transmissions
- Regular security audits of our systems
- Strict access controls to customer information
- Employee training on data protection
5. Your Rights
You have the right to:
- Access and review your account information
- Request corrections to inaccurate data
- Opt-out of marketing communications
- Request usage history for utility services
6. Changes to This Policy
We will notify customers of significant changes through:
- Bill inserts or account messages
- Email notifications
- Updates on our website
7. Contact Us
For privacy concerns or data requests, you may contact:
BoltWhiz Data Protection Officer
Call Us: +44 1786 497183
Email Us: support@boltwhiz.co.uk